Do I have to be registered to buy?

It is not necessary. You can make the purchase without having to be registered, however it is fun to have a profile on our page that will save your product preferences, order numbers, follow-up on your purchases; this way you save time in your orders.

When will I receive my first box or products?

We ship daily so your products will be at their destination, depending on your place of residence, in approximately 5 days maximum.

Is it safe to pay online?

Yes, we guarantee 100% security for your payments. We work hand in hand with the leader in electronic payments in Latin America; PayU Latam or Epayco to manage the transactions that are made through our virtual store. Taking into account the above, our page does not save your payment information.

What forms of payment do we have?

We have a wide variety of payment methods such as cash in the branches of Efecty, Baloto and SuRed, Transfers to accounts in Bancolombia, Banco de Bogotá, Grupo Aval, Itau, BBVA, and Davivienda, credit card payments such as Visa , MasterCard, American Express, Dinner Club and Codensa. Bank payments in bank branches, interbank transfer and PSE Button.

How is the shipping policy? Do you offer free shipping?

Please review the shipping conditions before paying for your order.

At the end of the order you will be able to choose your means of delivery and rate to be canceled for this concept.

We will always suggest the best medium and value for our clients.

The buyer may also choose the option of payment at the destination of the shipment if they wish, taking into account that the rates applied are the responsibility of the courier. The fees charged for this concept are not our responsibility.

When you select the option "shipping payment at destination" you will not be charged for this concept on our website and in the description of the order it will say "Free" shipping.

You must pay the fee that applies to the carrier at the time of delivery of the products in your order.

If this amount is not paid to the carrier and the products cannot be delivered by the buyer's disposition, we are not responsible for the items sent.

Do you ship nationwide?

Yes, according to the coverage areas of the recognized shipping companies in the country.

How can I rate the samples I received in my box?

Every time you receive a product you will have the opportunity to rate it on our website. This helps us select better suppliers and your comments encourage other subscribers to make their purchases.

How can I share ideas with you?

You can contact us through all the means we have available for you. It's great to receive ideas and improve!

How is the return or exchange policy?

The subscriber may return products with manufacturing defects only. To formalize the return, you must contact Sugarush, indicating the product (s) to be returned, attaching a photograph and a detailed list of the defects appreciated.

Once said communication has been received, the way to send the defective product will be indicated, at no cost to the subscriber. Each product to be returned must be unused and with all its labels, packaging, documentation and accessories that came with it. Once the existence of a factory defect in any of the selected products has been verified, we will proceed to process with the manufacturer or distributor the replacement of the same with another of identical characteristics.

If it is not possible to replace the product, the amount corresponding to the product will be paid. In this case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible within the following thirty (30) days. The refund of money through our platform will be made in 15 business days from the notification of refund.

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